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eBLVD Support Center and HelpDesk 7.5

eBLVD Support Center and HelpDesk 7.5 is a Helpdesk & Remote PC tool for Business, by eBLVD.com. eBLVD is an easy, fast, and secure cloud-based help desk and remote support system. Support professionals can resolve technical issues online with our easy-to-use trouble ticket system, remote diagnostics, remote screen sharing and remote control solution.

Publisher:
eBLVD.com
Language:
Version:
See above
Run on OS:
Probably All
License:
Shareware
Price:
$59
File type:
.exe
File size:
0.32 Mb
Updated on:
May 25, 2012
Reviews:
Check Reviews
Rating:
Softmenu rating: 6/10

eBLVD Support Center and HelpDesk 7.5 Reviews - by Softmenu Editor

It is one of the best Helpdesk & Remote PC software that I have ever used for Business.

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Software Description - by Publisher

This software description is given by eBLVD.com - the software publisher/developer, and almost no changes made by softmenu.

Full Description see below:

eBLVD is an easy, fast, and secure cloud-based help desk and remote support system. Support professionals can resolve technical issues online with our easy-to-use trouble ticket system, remote diagnostics, remote screen sharing and remote control solution. Designed for single or multi-agent support organizations, eBLVDoffers advanced administration, reporting and integration features so help desks and contact centers can achieve increased customer satisfaction while streamlining operations. As a SaaS-based, hosted service, eBLVD is faster and more cost-effective to deploy and maintain than competing premise-based systems. In addition, eBLVD is a flexible, scalable solution that can grow and change to meet your organization's evolving needs. On-going product updates are provided at no extra charge, and eBLVD does all of the IT work of maintaining the service for you. Plus, you get the advantage of an experienced team providing world-class system reliability, product feature updates, and airtight security, with 100 percent end-to-end SSL encryption. All customers receive our unlimited-use full featured service for a flat-fee with no hidden costs, server maintenance, IT staff or any other "extra" fees. And you get 24-hour-a-day, 7-day-a-week support from our U.S.-based Global Customer Care department. How it works: When your customer needs help, they call in or click on your customizable help link to download a small, self-installing applet. The assigned support agent is notified online, and/or via email or SMS, and they can instantly view the customer's desktop, collect diagnostics, and control the mouse and keyboard from anywhere. During the live support session -- tools such as file transfer, remote sound, remote diagnostics, session recording, and reboot-and-reconnect are available to resolve the customers problem . When the issue is resolved, the applet is un-installed and the agent is ready for the next ticket. It really couldn't be any easier!

Supported Operating System:

Probably All

Running requirements

Need not extra requirement except the OS environments mentioned above.

Limitations

Please check the license above, if this is a freeware, it will be no limitation, else it may have the days or times limitation, please read the specifications attached with the download file carefully.

Tested virus free - eBLVD Support Center and HelpDesk 7.5 has been tested to be a safe software on May 25, 2012.

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