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Public Folder HelpDesk 11.1

Public Folder HelpDesk 11.1 is a Helpdesk & Remote PC tool for Business, by Free LOT-983 Training. Collaborate on helpdesk tickets in Outlook. Create tickets from e-mail or webform. Describe problems using attached files and rich text.

Publisher:
Free LOT-983 Training
Language:
Version:
See above
Run on OS:
Probably All
License:
Shareware
Price:
$1800
File type:
.exe
File size:
19.90 Mb
Updated on:
May 25, 2012
Reviews:
Check Reviews
Rating:
Softmenu rating: 6/10

Public Folder HelpDesk 11.1 Reviews - by Softmenu Editor

It is one of the best Helpdesk & Remote PC software that I have ever used for Business.

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Software Description - by Publisher

This software description is given by Free LOT-983 Training - the software publisher/developer, and almost no changes made by softmenu.

Full Description see below:

Collaborate on helpdesk tickets in Outlook. Create tickets from e-mail or webform. Describe problems using attached files and rich text. Sort tickets. Get information from the Outlook contacts or the GAL. Open tickets are stored in Outlook and in an Access or SQL database. Closed tickets are retained only in the database but can be searched and re-created in Outlook if needed. Mail conversations can be tracked. Powerful, integrated Statistics tool facilitates business intelligence. Knowledge base. Report generator based on MS Excel allows you to build and share custom reports with co-workers as well as export reports to MS Excel. Databases are open to allow building any kind of custom reports or additions to the tables. Open webform for receiving support questions online. Outlook form can be customized by administrator. VB 6 and .html source code available for purchase if further customizations are needed. Suitable both for in-house and outsourced helpdesks. Can also be used for other types of issue-tracking. Free 30 day trial. Extensive documentation: many demonstrations and able manual and slideshow online. Subscription $150/month for all kalmstrom.com products, unlimited number of users.

Supported Operating System:

Probably All

Running requirements

Need not extra requirement except the OS environments mentioned above.

Limitations

Please check the license above, if this is a freeware, it will be no limitation, else it may have the days or times limitation, please read the specifications attached with the download file carefully.

Tested virus free - Public Folder HelpDesk 11.1 has been tested to be a safe software on May 25, 2012.

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